FAQ
Frequently Asked Questions:
Sometimes we need to know. If a question you're seeking to ask is not on this list then please let us know. We will add it.
What types of oriental rugs does your store buy and sell?
Our store specializes in buying and selling authentic handmade oriental rugs from various regions, including Persia (Iran), Turkey, Afghanistan, Pakistan, India, and more.
Are the rugs in your store genuinely handmade?
Yes, all the rugs in our store are carefully handcrafted by skilled artisans using traditional techniques passed down through generations.
How can I determine the authenticity of an Oriental Rug?
Authentic Oriental Rugs often have unique designs, intricate patterns, and excellent craftsmanship. We have experts in our store who can assist you in determining the authenticity of a rug based on its origin, materials, and knotting techniques.
What types of rug cleaning services do you offer?
We provide expert cleaning services for Oriental & Area Rugs, including thorough dusting, gentle handwashing, stain removal, and careful drying. Our goal is to restore the rug's beauty while preserving its quality.
Can you repair damaged Oriental Rugs?
Yes, we offer expert repair services for all Oriental Rugs. Our skilled craftsmen can mend fringes, reweave damaged areas, fix tears or holes, and restore the rug's overall integrity.
How long does the rug cleaning process take?
The time required for cleaning an Oriental Rug depends on its size, condition, and the specific cleaning needs. On average, it can take approximately 1 to 2 weeks.
Do you provide rug appraisal services?
Yes, we offer professional rug appraisal services. Our experts can evaluate the rug's age, origin, condition, and current market value, providing you with a comprehensive appraisal report.
Can I trade in my old Oriental Rug for a new one?
Yes, we offer a rug trade-in program. If you're interested in purchasing a new Oriental Rug from our store, we can assess the value of your old rug and provide you with trade-in options.
Do you offer rug cleaning and repair services for rugs purchased elsewhere?
Absolutely! Our rug cleaning and repair services are available for all Oriental Rugs, regardless of where they were purchased.
How often should I have my Oriental Rug cleaned?
The frequency of rug cleaning depends on several factors such as foot traffic, exposure to pets or children, and environmental conditions. Generally, it is recommended to clean your oriental rug every 1-3 years.
Can you ship Oriental Rugs to other locations?
Yes, we offer shipping services for Oriental Rugs. We take great care in packaging and securing the rugs for safe transportation to your desired location.
Are the prices for rugs negotiable?
Our rug prices are competitive and reflective of the rug's quality, craftsmanship, and other factors. However, we are open to discussions and may consider offers on certain rugs.
Do you provide a warranty for the rugs purchased from your store?
Yes, we offer a warranty on the rugs we sell. The warranty terms may vary, so we recommend inquiring about specific warranty details at the time of purchase.
Can you provide recommendations on rug placement and care?
Certainly! Our knowledgeable staff can provide advice on rug placement, care instructions, and suggestions on how to best showcase and preserve your Oriental Rug.
Do you offer any rug accessories or padding?
Yes, we have a selection of rug accessories available, including rug pads that provide additional cushioning, prevent slippage, and protect your floors.
What payment methods do you accept?
We accept various payment methods, including cash, cheques, and electronic payments. Please inquire about specific options when making a purchase.
Can I bring my rug to your store for cleaning and repairs, or do you offer pickup services?
You can either bring your rug to our store, or we can arrange for a free pickup service to collect the rug from your location. Please contact us to discuss the most convenient option for you.
Are there any specific care instructions I should follow after getting my rug cleaned or repaired?
We provide detailed care instructions after cleaning or repairing your rug. These instructions will help you maintain the rug's condition and prolong its lifespan.
Can I request a specific rug if it's not available in your store?
Yes, we can help you find a specific rug if it's not currently available in our store. We have access to a vast network of rug suppliers and can assist you in locating the desired rug.
Do you offer any discounts or promotions?
Yes, we occasionally have discounts and promotions on specific rugs or services. We recommend visiting our store or contacting us to inquire about any ongoing offers.